What Is Total Quality Management?
Dr. W. Edwards Deming (a quality management expert credited with
orienting Japanese products toward quality) conceptualized the ideas of total
quality management.
Total
Quality Management (TQM) can be defined in two ways.
1. A
product that conforms to a set of standards.
2. A
product that meets consumer wants and needs.
Quality
assurance is a system that works to prevent product defects from happening
rather than a system which detects final product defects by:
1. Identifying
the set of standards required to produce a product that will meet or exceed
customer expectations.
2. Evaluating the entire production
scheme of a product from start to finish.
3. Developing a production system that prevents the production of a product that does not onform to prescribed standards.